ICT INFRASTRUCTURE SOLUTIONS
The purpose of this set of processes is to guide the design and planning of IT enterprise architecture. The teams executing these processes work with the client to devise a set of IT standards and workflows that satisfy current and future requirements. The work spans the product lifecycle of: research, selection, introduction, maintenance of all IT infrastructure components.
We have some of the best technicians staffed in our Technical Support department. They are problem solvers and problem preventer's. They also assist in the Design and Plan process by providing technical evaluations, both in the form of Proof of Concept (POC) and Pilot tests of new technologies. They also assist the RFI (Request for Information) and RFP (Request for Price) processes by providing detailed configuration and specification information. Technical Support acts as a liaison with vendors on technical matters.
These processes control the introduction of hardware and software changes into the operating environment, guiding activities in both production and test environments. The goal is to ensure that introducing changes into production operations has the least impact possible to the client's business.
This set of processes covers the day-to-day work required to monitor and maintain a stable IT infrastructure and operating environment. Some of the tasks associated with the processes are job scheduling, data management (including backup and recovery management), enterprise command centre, physical database administration and proactive hardware maintenance.